MUCH MORE THAN A BOT
A UNIQUE EXPERIENCE FOR THE CUSTOMER - AN UNMISSABLE MANAGEMENT TOOL - PROGRAMMABLE, MONITORED AND INTERACTIVE
Our Virtual Humanized Attendant is a solution that assists in the communication of the company with the client in the most natural way possible, so that the user feels that he is talking to a human being.
The user asks questions and the attendant responds taking into account the context and knowledge acquired, giving the user instant access to specific and accurate information.
With the service solution you can integrate with other solutions such as Live Chat or Call Center, web or mobile, integrate with CRM or other systems that provide information.
This integration allows you to save users' queries and then increment them to the database, increasing the extent of your knowledge. All this automatically.
WHAT ARE THE AREAS OF SPECIALTY?
The greatest benefit of the Virtual Humanized Attendant is the ability to provide the user's self-learning and can be used in various business areas, such as: website solutions, chat, helpdesk, call center, e-commerce, e-learning, behaving not only as an attendant, but also as a consultant, a reseller or a teacher.
THE VIRTUAL ATTENDANT WORKS IN VARIOUS AREAS
THE VIRTUAL ATTENDER MAKES MANY BENEFITS FOR YOUR BUSINESS, CHECK
Possibility of total integration with customer database and CRM systems.
24 hours a day, 7 days a week.
Creation of new specialized jobs, thanks to reduced customer service costs.
Agility in service
Response time for each question up to 3 seconds. Up to 500 responses per minute.
No cost increase with fees.
A UNIQUE EXPERIENCE FOR YOUR CLIENT - ALWAYS ACCESSIBLE, QUICK AND AGGRESSIVE
• Attendance with humanized avatar
• Communication with various channels: Web, Mobile, Facebook, Cisco Spark, Skype etc.
• Custom communication (Integratable with CRM)
• Answers in voice, text, documentation and videos
• JPredefined journeys lead the user with scripted support and artificial intelligence • Attendant avatar is customizable
• Communication happens through voice or text
• Integration with voice to text translation engines and context engines • Integration with support systems to provide an additional and relevant content • It operates both on the web and mobile and integrates with social networks (Facebook, etc.)
• All components are cloud-based • For system operation, database and application licenses are required • Integration with call and flows platform is possible after first-level non-attendance
• Integration with systems of preference
• Corrective and adaptive maintenance
• Technology consulting
EVERYTHING UNDER CONTROL
DASHBOARD PROVIDES ALL MANAGEMENT TOOLS YOU NEED
• Virtual listener preview
• Input panel of responses not understood by the attendant
• Loading scripts
• List of scripts and search filters
• Script tree
• Phonetic word adjustments
• Synonym setting
• Setting animated themes (Humor, emotions and etc)
• Adjust character interaction level
• Load links to scripts with scope in other channels
• Upload documents (Videos, Word etc.)
• Statistics field and various reports.
WERE YOU INTERESTED IN THE VIRTUAL ATTENDANT FOR YOUR BUSINESS?
Order your demo environment now